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FAQ - Answers to Frequently Asked Questions

05 - 229 6777
info@soluni.com

Soluni products

In Finland, food legislation mandates that a product contains only the ingredients listed on the label. We manufacture our products in accordance with international GMP and ISO quality standards. These standards ensure the high quality and safety of our products.

Yes, they can. The product range is designed to support a normal diet. However, dietary supplements do not replace a varied and balanced diet or a healthy lifestyle.

Our bodies need vital nutrients daily for overall well-being. Each product label includes the legally required daily dosage.

The Flow product is not recommended for children.

Recommended daily dosage of Arctic Sun Vitamin D:

For adults and children over 11 years old: 1 chewable tablet (840 mg). Contains 50 µg of vitamin D3 (1000% of the daily reference intake) and 100 mg of sea buckthorn powder.

Other products have no age restrictions. The recommended daily dosage applies to adults. Please refer to the product information for more details.

Our products are manufactured in collaboration with partners best suited for processing and manufacturing each ingredient profile.

We do not disclose the contact details of our production facilities or partners to the public.

Arctic Sun and Arctic Vital are not suitable for pets, such as dogs, as they contain xylitol. Other products can be given to pets, but we recommend consulting a veterinarian to determine the appropriate dosage.

Our dietary supplements are food products, and we can only provide health claims that are approved by Finnish law. Therefore, we do not offer guidance that deviates from the information on the label. If you have a medical condition or are on medication, please consult your doctor or another healthcare professional before starting the use of the products.

The recommended daily dosage indicated on the product packaging should always be followed. By following the instructions, the products can be used safely.

Yes, it can. "Best before" is not the same as the last usage date; it refers to the minimum shelf life, meaning the food will maintain its typical characteristics until that date. Generally, the product remains usable if stored properly even after the best before date.

Read more.

Flow

Flow is perfect for any situation when you need a natural boost. Mix the gel into a drinking bottle or glass and add 1.5 dl of water. The product is best enjoyed cold. Recommended daily dosage: 2 servings.

The diluted product should be consumed on the same day.

The Flow pouch can be sorted into plastic recycling, and the box should be sorted into cardboard recycling.

The diluted product should be consumed during the same day.

The product is not recommended for children, pregnant or breastfeeding women, or individuals sensitive to caffeine.

Check the product-specific label information on our website.

The nutrient richness and purity of our raw materials are important to us. Therefore, we follow the principle of always selecting raw materials from the best natural growing areas.

The berries used in Flow come from a natural area that has been identified as the best source based on its nutrient richness, in accordance with the company’s operational principles.

Elixir

The berries are harvested by a network of Soluni's partners and their subcontractors.
Elixir has an exceptional manufacturing process: The berries are processed in their frozen state, utilising their entire structure, including seed oils, and the product’s shelf life is maintained without heat treatment. This way, the vitality of the berries and herbs is preserved in a fresh and natural manner.

Arctic Sun

Fat-soluble vitamin D requires good fats for absorption. Sea buckthorn oil works effectively with D3 vitamin.

Safe usage recommendations for the Arctic Sun product are indicated on the product label. You can find the label information here:

Arctic Sun product information

Arctic Oils

It is likely safe, as Arctic Oils does not contain fish protein. However, we recommend that individuals with fish allergies consult a healthcare professional before using the product.

You can find the product label information here:

Arctic Oils product information

Arctic Extreme

Arctic Extreme contains forest bilberries and Spirulina Pacifica, a freshwater algae that grows in Hawaii.

Pacifica is a species of Spirulina that was selected as the world's best alternative source of nutrients at the UN Food Conference in 1974. This is the type of Spirulina used in Arctic Extreme. To ensure high quality, only the best part of the harvest is used in the product.

Hawaii is an ideal place to grow high-quality Spirulina, thanks to its clean climate and abundant sunlight. Therefore, it can be said that the Spirulina Pacifica used in Arctic Extreme is the highest quality Spirulina available in the world. Additionally, our products are made using a method that preserves vitality.

The Spirulina Pacifica in Arctic Extreme contains a precursor to vitamin A (beta-carotene), from which our body forms the necessary amount of vitamin A.

Arctic Booster

Arctic Booster contains lingonberries harvested from forests, and the origin of the Noni fruits is Fiji.

The shell is plant-based and derived from carrots. If desired, the shell can be opened and the powder mixed into the liquid.

Arctic Vital

The colostrum in Arctic Vital comes from Germany, specifically from cows in the Bavaria region. The product uses the colostrum from the first four milkings after a calf is born, which is the highest quality available.

Additionally, Arctic Vital contains forest bilberries, which are the most vibrant in the world.

You can find the product label information here:

Arctic Vital product information

Purchasing and ordering

You can purchase products in three different ways:

1. Order from our online store

You can easily place an order independently through our online store.

2. Become a Premium customer or Representative

You can register as an Independent Representative, Promoter, or Premium customer and buy products with the prices and benefits available to you based on your chosen customership. You can register through one of our Representatives or by leaving your contact details through the Contact Us form on our website.

3. Place an order through our Representative or Customer Service

If you do not wish to register as a customer, you can place an order by contacting an Independent Representative, who can offer you a promotional code for a 10% discount. You can also contact our Customer Service:

Tel. +358 (0)5 229 6777
Email: soluni@soluni.com

1. Enter your card details in the online store

When paying online with a debit or credit card, you will need to enter the following information in the merchant's payment service:

  • card number
  • CVC code (security code)
  • card expiry date
  • name
  • email address

If you have a combination card, you can pay using either the debit or credit side. Both debit and credit side has its own card number and CVC code, which you can find on the same card.

2. Confirm the payment

The online store may then ask you to confirm the payment. As a customer, you will complete strong authentication using your bank's ID app, ID device, or key code list.

When confirming the payment using an ID app, you will see the amount to be charged and the merchant's name during the confirmation process. Check that the purchase amount and merchant details are correct before confirming the payment.

Once you have completed the payment, check that the amount has been charged to your account.

If the payment is unsuccessful, we recommend checking the following settings for your card in your online bank:

  • Online payments / internet purchases enabled
  • Daily spending limit is sufficiently high

Invoice payment is not available as a payment method.

You can receive a receipt for your company by adding the company's details to the payer information before making the payment. Please note that the information cannot be edited afterwards, so make sure that all details are entered correctly.

Once an order has been paid for, it is transferred to our warehouse for processing and can no longer be modified.

If you have already received your order and would like to exchange a product for another one, please contact us by email at soluni@soluni.com.

In order for an exchange to be approved, the product or products being exchanged must be unopened and in saleable condition. A shipping fee will be charged for the product exchange.

All orders are processed separately and cannot be combined with other orders.

We will send you a tracking number by email and, in Finland, by text message. The tracking number provides a direct link to track your parcel.

Once your order is ready for collection, you will receive a notification from the carrier.

Delivery times
Finland 4–8 business days
Other EU countries 5–10 business days
The delivery time is calculated from:
Finland when the payment for the order has been registered by the company.
Other EU countries when the order has been registered at the logistics centre of the shipping company.

We will send you a tracking number by email. To receive the tracking number, you must provide a valid email address when placing your order. When your order is ready for collection, you will receive a notification from the carrier.

Please note that shipment tracking is only activated once your shipment has been processed at Posti’s logistics centre. This may take 1–2 working days, or slightly longer in the event of temporary shipping delays.

Please also note that at this stage, our Customer Service team will not be able to see the tracking information either. If tracking has not been activated within three working days, please contact our Customer Service team.

If you do not collect your order within the collection period, it will be returned to the company.Please note that failing to collect a parcel is not the same as returning an order.

If an uncollected parcel is returned to the company and needs to be shipped again, we will charge the applicable shipping fee according to our price list twice.

If you would like your order to be shipped again, please contact our Customer Service:

Tel. +358 (0)5 229 6777
Email: soluni@soluni.com

Delivery Terms

Under the Finnish Consumer Protection Act, you have a 14-day right of return starting from the date you receive the shipment.

Returns apply only to unopened products in saleable condition. Under the Consumer Protection Act, simply returning products without separate notification or failing to collect an order is not considered a return.

For customers with automatic subscriptions, the 14-day right of return applies only to the first order. For subsequent orders, the right of return applies only to products that have not been ordered previously.

How to return an order:

  1. If you wish to return your order, please contact us by email at soluni@soluni.com.
  2. Send the products according to the instructions provided by Customer Service.
  3. Ask for a receipt when sending the return and keep it until the shipment has been delivered to the company. The receipt serves as proof of the return.

Return conditions:

Finland:

The return must be made through the same carrier that originally delivered the order. The return is subject to a fee. The shipping fee listed in the price list (price list 1.1) will be deducted from the refund amount twice. You can find the price list here Delivery Terms

POSTI: Customer Returns 604240, Soluni Oy

Other countries:

Please contact Customer Service in writing and you will receive return instructions by email. The return is subject to a fee, and the customer pays the shipping costs directly at the carrier's service point when sending the parcel.

We will refund your payment within 14 days of receiving the returned products. The refund will be made using the same payment method that was originally used to pay for the order.

The standard shipping fee for your country will be deducted from the refund amount twice.

Please inspect your shipment carefully. If you notice any visible external damage to the shipment upon delivery, report it immediately to the carrier of the shipment.

If the contents of your order are damaged or incorrect, please submit a complaint to Customer Service by email within 14 days of receiving the product/s.

Please proceed as follows:

  • Take sufficient photographs of the damaged or incorrect product/shipment.
  • Send the photographs and your complaint by email to Customer Service: soluni@soluni.com
  • Keep the defective or incorrect products in case they need to be returned.
  • Return the products according to the instructions provided by Customer Service.
  • Ask for a receipt when sending the return and keep it until the shipment has been delivered to the company. The receipt serves as proof of the return.

Please contact our Customer Service and let us know about the situation.

Email: soluni@soluni.com

Tel: +358 (0)5 229 6777

We will investigate the status of the shipment with Posti and keep you informed regarding your shipment.

Please notify us of any change of address in advance.

If your parcel has been shipped with incorrect address details, it is possible to redirect the parcel to the correct address. The cost of this service is €25. The fee will be charged before the parcel is redirected. Please note: this service is available only in Finland.

Read more about mail forwarding here.

We are not responsible for delays caused by disruptions in the delivery company’s operations or for changes made by the delivery company to shipments. Please note that tracking information may be incomplete, and the estimated delivery schedule cannot be guaranteed. In some cases, tracking updates may be delayed because the shipment is waiting in transit for onward transportation.

Modified on October 22, 2026

AAA Kauppalehti Menestyjät Susijengi Premium Quality Made in Finland