TERMS OF AGREEMENT

These terms apply to the interaction between Arctic Nutrition Oy (2688911-9) and customers. In the agreement text, the words "company" and "we," as well as references such as "us," always refer to Arctic Nutrition Oy. "You," "your," etc. refer to you, the customer. Customer refers to both consumer and business customers

We reserve the right to change these terms without prior notice. The terms applicable to your order are those that you accept at the time of payment. Please ensure that you have read and understood the terms before making the payment.

1. ORDERING AND PAYMENT
1. Order
You can place an order on the website arcticnutrition.com/shop. After placing an order, you will always receive an email confirmation. We are not responsible for any issues arising from the non-receipt of email confirmations. Therefore, please ensure that you provide us with a correct and functional email address.

1.2. Payment Methods
The payment methods we offer are displayed at the payment stage of the order. Not all payment methods are available for all products and services. Payment options may vary by country.

1.3. Payments
Orders, including delivery costs, must always be paid in advance. The recipient of the order is responsible for any taxes related to the order according to the tax regulations of the destination country. In case of any uncertainties regarding charges, please contact our customer service.

1.4. Order Modification
All modifications related to the order must be made before making the payment. If an order is sent with incorrect information, the reshipment will incur delivery and handling fees according to our price list.

2. DISCOUNT CODE AND ORDER LINK
You have the opportunity to receive a discount on your order with a promo code or order link provided by a representative or promoter

The promo code must be entered at checkout in the online store. The promo code can only be redeemed at the time of the order and cannot be applied after the payment has been made. When you purchase using an order link, the discount is automatically applied. The discount you receive will be shown at checkout.

The promo code cannot be exchanged for cash, and no interest will accrue on the value of the promo code. The value of the promo code will not be refunded, even if some or all of the ordered products are returned. The promo code cannot be transferred to another person. Promo codes cannot be combined unless otherwise specified.

By using the promo code or order link at the time of purchase, you agree that your contact information will be shared with the representative or promoter who provided the promo code or order link.

The above terms also apply to other promotional and campaign codes unless otherwise stated.

3. PRODUCT BENEFIT
As a customer, you are entitled to a product benefit, the discount or quantity of which depends on the quantity of products you order. Products include all food items sold in the online store of the respective country.

• For orders of 3-9 products, you can optionally add one (1) Flow energy drink at a 50% discount from the suggested retail price (RRP-price).
• For orders of 10 or more products, you can optionally add one (1) Flow energy drink for free.
• For orders of 24 or more products, you can optionally add two (2) Flow energy drinks for free.

Please note that you are responsible for modifying the content of your order and taking advantage of the product benefit during the order process. The product benefit cannot be utilised after the order has been dispatched.

4. DELIVERY AND RETURN POLICY
You can find the general delivery and return policy, and the complaints procedure here.

5. OTHER TERMS AND CONDITIONS
5.1 Data Security
You are responsible for the security of your own computer, smartphone, or any similar device's information system. The privacy policy is a part of this agreement and can be found on our website.

5.2 Registration of Privacy Information
The company registers the information provided by the customer during the order into the database. In addition, individualised information about the customer is accumulated in the system.

5.3. Liability
The company is not responsible for errors resulting from improper handling of the product, negligence, failure to read package instructions, regulations, or other information provided by us, or any other neglect on your part.

The company is not responsible for damages, harm, or losses caused by incorrect delivery, non-delivery, or delays in delivery if the error or delay is due to a reason beyond our control or one that we could not anticipate. However, we strive to act quickly and flexibly to minimise any disruptions.

If the delivery of products has not proceeded satisfactorily due to technical maintenance or operational reasons beyond our control or that we could not foresee, we are not responsible for any damages. Nevertheless, we aim to handle actions quickly and flexibly to minimise disruptions.

The company is not liable for indirect damages, such as lost profits, reduced production or turnover, breaches of obligations to third parties, or loss of contractual benefit.

The company is not responsible for damages or consequences if we cannot fulfil our commitment to you due to circumstances (force majeure) beyond our control or that we could not foresee. In such cases, we are released from liability for damages and other consequences.

5.4. Applicable Law and Jurisdiction
This agreement is governed by Finnish law, and any disputes arising from the contractual relationship will be resolved in the Kymenlaakso District Court.

Company Information
Arctic Nutrition Oy
Kauppakulma 2nd floor
49400 Hamina
Business ID 2688911-9

Edited on August 7, 2024

1. TERMS AND CONDITIONS OF ORDERING AND DELIVERY

1.1 Delivery costs
You can see the delivery costs in the price list below.
Delivery costs are always determined by the country of destination. The delivery prices are reviewed monthly and changes are updated in the price list. The delivery cost of your order is always indicated at the time of purchase.

Depending on the country of delivery and the delivery service, the parcel will be delivered either to a pick-up point or to the recipient's address. In the online store checkout, the delivery method can be selected according to the country of delivery.

Note: The price list only mentions countries to which we currently deliver orders. We update the price list as needed.

Price list
Country of destination	Delivery cost
Finland	Posti Postipaketti: 9,10 € Posti Kotipaketti: 15,10 €
Åland	Posti Postipaketti: 7,25 € (Invoice and delivery excluding value added tax.)
Sweden	PickUp Parcel: 12,28 €
Germany	Parcel Connect: 12,93 €
Bulgaria	Parcel Connect: 20,45 €
Spain No delivery to the Canary Islands	Parcel Connect: 19,90 €
Italy	Posti Priority: 23,90 €
Austria	Parcel Connect: 16,83 €
Greece	Posti Priority: 39,79 €
Croatia	Parcel Connect: 21,26 €
Lithuania	Postal Parcel Baltics: 9,40 €
Luxembourg	Parcel Connect: 16,69 €
Poland	Parcel Connect: 17,22 €
Slovakia	Parcel Connect: 20,45 €
Slovenia	Parcel Connect: 20,78 €
Denmark	PickUp Parcel: 13,55 €
Czech Republic	Parcel Connect: 17,85 €
Hungary	DPD: 24,90 €
Estonia	Postal Parcel Baltics: 9,33 €

1.2 Delivery times

Estimated delivery times:
Finland	4-8 business days
Other EU countries	5-10 business days

The delivery period is deemed to start from the date of registration of the order at the logistics centre of the transport company.

We will send you an e-mail with a tracking number. You can receive a tracking number only if you have given us your correct e-mail address when placing the order. When the order is ready for collection, you will receive a notification from the carrier.

1.3 Combining orders
All orders are processed separately and cannot be combined with other orders.

1.4 Delivery delays
We are not responsible for delays or changes to deliveries caused by the carrier's failure to deliver. Please note that there may be shortcomings in the tracking of shipments and delivery times cannot be guaranteed. In some cases, the tracking of a shipment may be delayed because the shipment has stopped en route to await further transport.

1.5 Delivery methods

FINLAND
We offer two options for home delivery:

Posti Home package
Delivered to your doorstep at a time agreed upon with Posti. Delivery is available in most areas from Tuesday to Friday between 9:00 AM and 4:00 PM. In some areas, evening delivery between 4:00 PM and 9:00 PM is also possible. You can track the delivery using the tracking code.

Express Package
The Express Package includes one delivery attempt. If the recipient is not available, we will leave a notice and take the package to the nearest available pickup point, where it will be held for 7 days. Unclaimed packages will be returned to the sender.

Collection point / parcel locker
The order can be collected within seven business days in Finland. In other countries, the collection time may vary. You will be notified about the collection time by the delivery company.

Home delivery
All deliveries include at least one attempt of home delivery. The delivery time is not agreed in advance. If the recipient cannot be reached, an arrival notification is left and the consignment can be picked up at the carrier’s service point.

The retention period for a parcel after attempted delivery is usually seven business days, depending on the country of delivery. You will get further information about the retention period from the carrier.

1.6 Unclaimed orders

Any order not collected or received will be returned to the Company. We charge a country-specific delivery fee for this purpose (price list 1.1).

Returned orders are kept for re-delivery for 30 days. After this period, the order will no longer be re-delivered

Please contact Customer Service as soon as possible by e-mail to arrange re-delivery. We will charge double the standard delivery fee for re-delivery (price list 1.1).

Failure to collect the package does not constitute a return; instead, the Company must be notified of returns separately. In accordance with the Consumer Protection Act, returning the goods without notice or failure to collect the package does not constitute a return. The return must be made in accordance with the return instructions.

Failure to collect the package does not constitute termination of the registered customership, which must be done in writing.

2. ORDER RETURNS

You have a 14-day right of withdrawal* in accordance with consumer protection legislation, starting from the receipt of the shipment. The return applies only to unopened, saleable products. Returning products without prior notice or failing to collect the order is not considered a return according to consumer protection legislation.

*The right of withdrawal for Premium and VIP customers, as well as Easy automatic subscribers, applies to the first order. In subsequent orders, the right of withdrawal applies only to those products that have not been previously ordered. Read more detailed instructions in the terms and conditions of these memberships.

This is how you can return products:

1. If you want to return your order, please contact us by e-mail
2. Send the products according to the below instructions
   NOTE: The shipment must always be returned to the country from which it was originally sent to you. Please contact customer service to confirm whether you should return it to Finland or to Germany.
3. Ask for a receipt for the shipment and keep it until the shipment has been handed over to the Company. The receipt is proof of the return of the shipment.

FINLAND
Contact details:	asiakaspalvelu@arcticnutrition.com +358 (0)5 229 6777
Term:	The return must be made through the same transportation company that originally delivered the order. The return is subject to a fee, and the shipping costs according to the above price list (price list 1.1) will be deducted from the refunded total amount of the returned order.
	POSTI: Customer return 604240, Arctic Nutrition Oy POSTNORD: Please contact Customer Service via email to receive return instructions.
OTHER EU COUNTRIES
Contact details:	Sweden sverige@arcticnutrition.com / Other countries info@arcticnutrition.com +358 (0)5 229 6777 Please contact Customer Service via email to receive return instructions.
Term:	Returns are subject to a fee and the customer pays the freight charges directly at the carrier's office when sending the parcel.

We will refund your payment within 14 days of receiving the products. The refund will be made to the same payment method used to pay for the order.

The refunded final amount for the returned order or product will be deducted by the shipping costs according to the above-mentioned price list (price list 1.1). When exchanging your ordered product for another, we will charge the shipping costs according to the price list (price list 1.1).

For Premium and VIP orders, the right to return and exchange products only applies to the first order. You can read the customer contract terms and conditions for more details.

3. CUSTOMER INFORMATION

If the subscriber's contact information is incomplete/incorrect, we will charge double the standard delivery fee for re-delivery according to the price list (price list 1.1).

4. COMPLAINTS

Please carefully inspect the shipment. If you notice any visible damage to the shipment upon delivery, please immediately inform the person delivering the shipment. If the order is damaged or incorrect in terms of its contents, please make a written complaint to the customer service email within at least 14 days of receiving the product.

Damaged/incorrect shipments or products should be retained for possible return.

Sufficient photographs of the damaged/incorrect shipment or product should be taken and attached as an appendix to the notification made via email.

Customer service email: asiakaspalvelu@arcticnutrition.com

We reserve the right to change rules, terms, and prices. Any changes and additions related to the agreement will always be made to these terms and conditions.

Edited 15th of March 2024